Tuesday, May 24, 2011

No, no, no, that price ain't right!

We have this male patient about 50 years old come into our pharmacy once a week. First, he walks really funny on his tippy toes like when you see a 3 year old (yo) super excited.  He talks in the most crazy sounding voice like a 13 yo going through puberty. By the way, yo means year old. Sorry for the medical field lingo. Anyways, none of this is about my point. The patient came in with his new insurance but didn't want his Xanax to go through insurance nor his discount card. Of course, first thing you think is he is a junkie, but he comes to our pharmacy all the time and never gets his Xanax early. We would never let him anyway unless the MD says it is fine this one time. We have heard it all! Well, he wants us to run his insurance, don't run his insurance, run the discount card, do it as cash, who knows. So, we mixed up some times.  So, he wanted the price on the generic drug, alprazolam. I told him for #90, it is $39.99 with no insurance and no discount.  He looks at me then looks at his bottle, then looks at me and says, "that's not right, 39.99, that's just not right." He walks away, walks right back, and says, "39.99 that's not right, not right, it's not right." Meanwhile, I already printed out the pricing sheet to give to him. I hand it to him, and he mumbles to himself.  When he finally left, I turn to my technicians and say just print it out. Why would I lie about the price? No, it is not with your discount card, nor your insurance. You said cash price. That is the cash price. We put it into the computer, and it spits it out.  Call corporate, if you have a problem.  On that matter, call your INSURANCE if you have a problem with the cost of your medicine or copay. Blame your employer!

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