Update Your Insurance!

The other day I had this crazy old man come into the pharmacy complaining about how much his prescriptions (Rx's) were costing.  He was saying that he had been paying way too much for his meds.  I asked him if there were any changes in insurance the previous ten times he had come in, and he had always said no.  We kept billing the Wellpoint insurance he had.  When he finally called his insurance, they said they had changed his plan to Anthem, and he was supposed to have received a new insurance card in the mail.  His previous insurance would still go through, but it only gave him a discount.  The new insurance gave him lower copays.  Anyway, he lost about $10,000 dollars because he never updated his insurance.  He is in the process of trying to get all those claims backbilled through the new insurance, but we all know how much health insurance companies suck!